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"Bulgarian State Railways" EAD разчитат на обратната връзка с клиентите
30/01/2007
With a view to the improvement of transport services, "Bulgarian State Railways" EAD announced in 2006 that customers can call two „hot“ telephones in the company in order to submit signals for malpractices, complaints and proposals. The two „hot“ telephone lines are: (+ 359) 2 932 41 90 and (+ 359) 2 932 42 48. The customers of the railway can call these numbers on any weekday from 08:00 hrs till 12:00 hrs and from 13:00 hrs till 16:45 hrs
Customers can send written signals, positions and recommendations to the e-mail of "Bulgarian State Railways" EAD - bdz@bdz.bg. Each e-mail is considered by the relevant experts in the company and an answer is sent back on time.
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